The Royal British Legion is currently recruiting for volunteer caseworkers across Bedfordshire and Hertfordshire. Case workers play a vital role in enabling the Legion to deliver our Welfare services, and are often the only person who will meet with our beneficiaries face to face. 

The role involves visiting Service personnel, reservists, veterans and their families in their home, and completing our application for assistance. Case workers also write a narrative report and complete an outcome star covering six areas of need; Finances, Well-being, Health, Housing, Activities and Social Life. After completing their report, case workers make recommendations to a paid member of staff, a Case Officer, as to what kind of assistance may be required. This can include financial grants, referrals to internal specialists (debts, benefits, War Pension/Armed Forced Compensation Scheme, mental health, independent living, criminal justice etc.), referral to external and statutory services and referrals to internal services (break centres, care homes, adventure breaks etc.). After a volunteer is finished with a case, they are able see all the actions taken with a case through our online Case Management System (CMS).

Full training is provided, and expenses are covered, including travel up to 45p per mile. All of our volunteer caseworkers are DBS checked.

We are looking to recruit people with good social skills, who are able to drive to visit the clients’ homes, and who are comfortable using a computer. If you are interested in the role, or would like some more information, please contact us on 0333 011 4480 or